Product Recall Creamy Almond
In July 2021 we were informed by officials from the Public Order Office in Frankfurt that the bacterium Clostridium botulinum had been detected in one jar of our Creamy Almond sauce.
Following official protocol we immediately stopped sales of all sauces on our online shop and notified all our customers about the incident. We informed our retail network about this incident and paused sales through them as well. We immediately set up a return and full refund option for all customers, direct and business. An official nationwide and regional press communication was sent out to ensure complete transparency.
Simultaneously, multiple jars of all four sauces from every production were sent to the Robert Koch Institute in Kassel, the German Public Health Institute, for an official examination. The results of these tests were negative, meaning an absence of the bacteria in every jar, including those of Creamy Almond from the production in question.
The health and safety of our customers is of highest priority to us. This led to a decision to remove Creamy Almond from our product range. We also paused production and sales of our sauces indefinitely to re-evaluate all quality and safety standards. Following a long process of meetings and rounds of testing with possible manufacturers, we finally found our match in January 2022. Our sauces will henceforth be manufactured in the heart of Frankfurt by machesrichtig GmbH, a team of wonderful, talented individuals as passionate about premium quality delicious food as we are.
We are also extremely proud to announce that we are have our organic certification (DE-ÖKO-006). All three sauces will now be available in organic quality. Our ingredients will come from Weiling, a pioneer in the organic food industry since 1975.
We’re grateful for the support we’ve received in this process of evaluation and organisation and look toward with great anticipation. Please contact us with any questions you might have.